Terms & Conditions
The use of this website (“site”) is governed by the policies, terms and conditions set out below which constitute an agreement between users of the site (“You”, “Your”) and Strumpet (Australia) Pty Ltd ("we" "us"). Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions, together with the documents referred to on it. Your placement of an order indicates your acceptance of these terms and conditions. We reserve the right to make changes to this site and these terms and conditions at any time.
Strumpet (Australia) Pty Ltd does not accept any liability for loss or damages incurred by any person arising as a consequence of any interpretation placed on the contents of this website or any other information included on this website by way of reference.
Strumpet (Australia) Pty Ltd makes every effort to ensure accuracy of the material contained in the Website ('site'), however Strumpet (Australia) Pty Ltd does not guarantee this nor accept any liability for the content provided or included by reference. Strumpet (Australia) Pty Ltd in no way guarantees the accuracy or reliability of information contained on servers linked to the site. Content is provided on the site, on the basis that users or subscribers to the site make their own decision regarding the accuracy of its content at their own risk.
Information on this site is provided in good faith and for informational purposes only. All information, specifications and other details are subject to change without notice.
All orders are subject to acceptance and availability. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Unless you cancel your order, acceptance of your order and completion of the contract between you and Strumpet (Australia) Pty Ltd will be completed when we email you to confirm the goods have been dispatched. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
Prices shown on the Site are in Australian Dollars (“AUD”) and are inclusive of Goods & Service Tax (“GST”). Prices are subject to change without notice.
From time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your order. If this happens you will be contacted if we are unable to fill your order and a full refund will be processed.
The delivery times provided by us are estimates only. We aim to deliver within the time indicated by us at the place of delivery requested by you. We cannot guarantee delivery dates and we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. We use Australia Post, always express post, with tracking. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided.
The buyer is responsible for inspecting the goods for fault and notifying us in accordance with our Returns Policy should there be a fault. Unless otherwise specified, responsibility and title in the Goods passes to you upon delivery. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that transfer of responsibility in the same way. From the time when risk passes to you, we will not be liable for loss or destruction of the Product.
During sale times and peak periods delivery may take longer than the estimated time. We will endeavour to get your order to you ASAP but we ask that you be patient during these times.
If notified before goods have been dispatched, we can accommodate order cancellations. If items have been shipped, we reserve the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
We are happy to refund or exchange any full priced garment providing all tags are attached and the item is returned unworn within 7 days of receiving. We offer an online credit for any returned sale or clearance item, and size exchanges are subject to availability. No refunds or style exchanges on sale or clearance items if you have simply changed your mind. All returns must be sent to our online department and cannot be returned to stores. If you would like to return your purchase, please email us at firstname.lastname@example.org and await our response. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Unidentified returns may be returned to the sender. This Returns Policy is in addition to your statutory rights under the Australian Consumer Law.
Online Store Credits - Online store credits cannot be exchanged for cash. If you purchase a full priced item using an Online Store Credit and then return it, the value of the credit will be returned to the Online Store Credit, and any additional payment will be refunded to the original credit card.
PROMOTIONS AND DISCOUNTS
From time to time you may receive online offers and promotions which include a promotional or coupon code (“Code”) for use when shopping. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers.
The 10% welcome offer is valid on full priced items only and is not valid in conjunction with any other offer. Offer is valid one use per customer.
Binny, Frankie + Dash & Ruby Yaya 50% off sale. Discount in-store and online is off the marked price. Promotion cannot be redeemed on any other products. Cannot be used in conjunction with any other offer. Offer ends while stocks last.
Strumpet (Australia) Pty Ltd has made reasonable effort to examine any provided Hyperlinks ('links') but is in no way responsible for the legality, accuracy or morality of any content contained in these links.
Domestic and international copyright law protects the entire contents of the Strumpet (Australia) Pty Ltd site. The total contents of the site, is copyright Strumpet (Australia) Pty Ltd.
For sole non-commercial use, you may print and download portions of material from the different areas of the site provided that you do not to change or remove any copyright or proprietary notices from the materials and that such notices accompany the materials in all circumstances. Strumpet (Australia) Pty Ltd takes no responsibility for the copyright compliance of any links.
All logos, images, product and company names and trademarks contained in the contents of this site are and remain the property of their respective owners.
This site is governed by the laws of Victoria, Australia. Use of this site requires that you submit to the jurisdiction of the courts of Victoria regarding any dispute relating to this site.
Strumpet (Australia) Pty Ltd has made every effort to reproduce images, colours, finishes as accurately as possible, however as computer monitors vary we cannot guarantee that your monitor's display of any colour will be completely accurate and is dependent upon individual settings.